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EU SHIPPING UPDATE
To all our EU customers…unfortunately we have had to remove Royal Mail shipping to EU countries. We have been having many issues using this method with customers being asked to pay customs charges, when they should not have to do this. We have also had problems with customs rejecting parcels and then being returned to us. So we have made the decision to suspend our Royal Mail service to EU indefinitely.
***Ireland is not affected by these changes***
It’s not all bad news though we have added UPS as an option for EU customers. With standard shipping from £9.99 and express shipping from £12.99 dependant on country. We feel this is the best option for our loyal EU customers and is a much cheaper alternative to DHL. Our DHL option will remain available for those who wish to use their service. As with DHL, using UPS will ensure that customers do not incur any customs charges. You should not have to pay tax twice and we don’t want you to have any problems when ordering from us. We are sure this will resolve any previous issues, and our primary concern is our beloved customers.
Love, The Nom Nomz Team.